66bet Privacy Policy

This page describes what we collect when you use 66bet and how we keep that data protected. We collect personal information only when you open an account, make deposits, or contact our support team. We use this information to verify your identity, process payments, handle withdrawals, and improve your experience on our platform. We do not sell your data to third parties, and we encrypt all sensitive information during transmission and storage.

We at 66bet take data security seriously. Your account details, payment information, and game history are treated as confidential. We comply with standard data protection practices and keep your personal information separate from other users' data. If you have questions about how we handle your data, contact our support team during business hours.

Our privacy policy applies to all users of 66bet, regardless of where they access the platform (Android, iOS, or desktop). By using 66bet, you consent to our data collection and processing practices as described in this document. This policy may be updated from time to time—we will notify you of material changes.

What We Collect on 66bet

Account Registration Data

When you create a 66bet account, we collect your full name, date of birth, phone number, email address, and a valid government ID number. We verify this information through our KYC partner within 24 hours. We do not store photographs of your ID—we verify the ID number only and discard the image. Your phone number is verified via SMS one-time-password (OTP). These details are essential for account security and compliance with local regulations.

We store your registration data securely on our servers, which may be located outside your jurisdiction. We encrypt all data in transit using TLS 1.2 protocol and at rest using AES-256 encryption. Only authorized 66bet staff can access your personal information, and only for legitimate purposes (account verification, support requests, fraud investigation).

Payment and Transaction Data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect the amount, date, time, and confirmation details from your payment provider. We record your withdrawal requests, including the amount, destination account, and processing status. We do not store your full banking credentials or credit card numbers—we retain only the last few digits of your payment method for identification purposes.

All transaction data is recorded server-side with timestamps and is retained for 90 days minimum. This data is used to verify deposits, process withdrawals, and investigate disputes. We share transaction summaries with our payment processors (mobile banking, local payment, etc.) only as necessary to complete the payment.

KYC verification
Know-Your-Customer verification confirms your identity and age. We use this to prevent fraud and comply with local regulations.
Payment gateway
Third-party processors handle the actual transfer of funds. We do not see your banking password or full card details.
Encryption
All data is encrypted during transmission (TLS 1.2) and at rest (AES-256). Even our staff cannot read raw personal information without decryption keys.
Data retention
We retain account and transaction data for the life of your account plus 90 days after closure for dispute resolution and compliance.

Game and Betting Activity

We record your gaming activity on 66bet—which games you play, your bets, your results, and your balance changes. This data is used to detect anomalies (e.g., patterns suggesting fraud or problem gaming), to provide you with account statements, and to investigate disputes. We do not use this data for marketing purposes or share it with external game providers without your consent.

Live-dealer games are recorded by our partner studios (SA Gaming, etc.). These recordings are retained according to their own privacy policies and are used to resolve disputes and ensure game integrity. You can request a clip of your session from our support team if a dispute arises.

Device and Connection Data

When you access 66bet on Android or iOS, we collect your device model, operating system version, IP address, and connection type (Wi-Fi or mobile data). This information helps us optimize performance, detect fraud, and provide technical support. We do not track your location beyond IP geolocation (city-level accuracy), and we do not access your device contacts, photos, or other private files.

Push notifications on Android and iOS are stored on your device and our notification servers. We send notifications about deposits, withdrawals, logins, and account alerts. You can disable notifications in your 66bet settings at any time.

Cookies note: We use session cookies on desktop browsers to keep you logged in. These cookies expire when you close your browser. We do not use tracking cookies or third-party cookies. You can disable cookies in your browser settings, but some 66bet features may not work without them.

How We Use and Protect Your Data on 66bet

Data Use and Third Parties

We use your personal information for the following purposes: account verification (KYC), deposit and withdrawal processing, fraud detection, customer support, and compliance with local law. We do not sell your data to third parties for marketing or advertising. We do not share your data with game providers (NetEnt, SA Gaming, Quickspin) except as necessary to credit your wins or debit your losses.

Our payment processors (DANA, e-wallet, mobile banking, local payment, etc.) receive only the information necessary to complete your transaction. Our KYC partner receives your ID number and full name to verify your identity. Our support ticket system stores your email and chat messages temporarily (90 days) for issue resolution. None of these parties are permitted to use your information beyond the scope of their service.

Data Security and Your Rights

We encrypt all sensitive data in transit and at rest. Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing. We do not store passwords in plain text—we hash them with industry-standard algorithms. If a data breach occurs, we will notify affected users within 72 hours and provide guidance on protecting their accounts.

You have the right to access your personal information on 66bet by contacting our support team. You can request a copy of your data, request corrections to inaccurate information, or request deletion of your account. We will comply with these requests within 30 days, except where local law requires us to retain data for compliance purposes.

Data Storage and Cross-Border Transfer

We store your 66bet data on servers located in Southeast Asia and internationally. By using 66bet, you consent to the storage and processing of your information outside your country of residence. These servers are protected by the same security measures as described above. If you are concerned about data storage outside your jurisdiction, contact our support team to discuss alternatives.

Our servers may be located in Jakarta, Surabaya, Bandung, Medan, or other regions. We do not disclose the exact location of our servers for security reasons. We comply with local data protection laws where we operate and apply industry-standard security practices globally.

Contact and Updates

If you have questions about this privacy policy or want to exercise your data rights, contact our support team via email or in-app chat. We respond to privacy inquiries within 5–7 business days. We may update this policy periodically—we will notify you via email of material changes. Your continued use of 66bet after a policy update constitutes acceptance of the new terms.

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